Returns/Exchanges

Return and Exchange Policy

At KaeXtensions, we value your satisfaction and strive to ensure the quality of our products. Due to the nature of our items, all sales are final, and refunds are not issued. Please review our return and exchange policy below.
Final Sale Policy

  • All purchases are final. No refunds will be issued.

  • Exchanges are only considered for defective or incorrect items.

Defective or Incorrect Items
If you receive the wrong product or a defective item, please contact us within 48 hours of receiving your package at info@kaextensions.co.

  • Defective or incorrect items must be returned to us for review before a replacement is issued.

  • Products must be in their original condition:

    • Bundles should not be cut, colored, styled, unraveled, or altered in any way.

Damaged Items
If your order arrives damaged, contact us immediately at info@kaextensions.co. Include your order number and clear photos of the damaged item. We will review your case for a possible replacement.
Return Requirements
To be eligible for a replacement or exchange, the return package must include all original contents:

  • Price tags and labels

  • Original packaging

  • Freebies and accessories (if applicable)

  • Invoices, warranty cards, or other documentation

Non-Refundable Costs

  • Shipping and delivery costs are non-refundable.

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

Policy Updates
KaeXtensions reserves the right to make changes to prices, policies, or sales at any time. Please check our policies frequently for updates.
Contact Us
For questions or concerns about our return and exchange policy, contact us at info@kaextensions.co. We’re here to assist you!